Shipping and returns

Where we ship

We ship to addresses in the continental United States. We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses, or outside the US yet.

Cost and timing

• Shipping is free on every order.
• Orders leave our warehouse within 1–2 business days.
• Most orders arrive 2–5 business days after they ship. We'll email you a tracking number when your order is on its way.

Pre-orders

Pre-order items, such as oral drops, are charged when you check out and ship with the next batch. You can cancel a pre-order for a full refund any time before it ships.

Changing or canceling an order

Email hello@wagahead.com as soon as possible. If your order hasn't shipped yet, we can change the address or cancel it for a full refund.

Damaged, lost, or wrong items

If a package arrives damaged, goes missing, or has the wrong items, email hello@wagahead.com within 7 days of delivery (or of the expected delivery date for a lost package). Include your order details and a photo of any damage. We'll send a replacement or refund you.

30-day guarantee

If Wag Ahead isn't right for your dog, email hello@wagahead.com within 30 days of delivery and we'll refund what you paid for that order. You don't need to send anything back.

Refunds go to your original payment method. Most banks post them within 5–10 business days after we issue them.

Questions

Email hello@wagahead.com. See our terms for the rest of the details on orders.